Professional Life

At Collins Aerospace, I led the end-to-end management of supply chain programs, overseeing over 50 RFP responses with full responsibility for budget development, resource planning, and team leadership. I managed a team of 5+ salaried professionals, driving performance, hiring, and organizational alignment to ensure successful program execution.

I spearheaded multiple RFQ and work transfer projects, optimizing supplier onboarding and reducing lead times by 15% through strategic process improvements and collaboration across engineering, operations, and contracts. To support smarter sourcing decisions, I conducted detailed supplier risk assessments and cost-benefit analyses on $10M+ in contracts, enhancing demand planning in SAP and reducing supply chain risk by 20%.

With a focus on operational excellence, I managed the full supplier lifecycle, achieving a 98% on-time quote approval rate while strengthening procurement negotiations and ensuring regulatory compliance. I implemented standardized workflows and supplier performance tracking frameworks, reducing approval cycle times by 30% and mitigating disruption risks. These efforts drove measurable improvements in KPIs, supplier alignment, and overall supply chain resilience.

As a Project Lead at L&T Technology Services, I successfully led over 10 strategic projects across high-profile aerospace clients, including Collins Aerospace and Pratt & Whitney. Managing a team of 20+ professionals, I ensured projects were delivered on time, within scope and budget, while driving a 20% improvement in overall team efficiency.

At Collins Aerospace, I led initiatives that boosted supplier performance by 30% and cut inventory costs by 15% through supply chain optimization. Similarly, my work at Pratt & Whitney improved throughput by 25% and reduced operational costs by 18%, demonstrating strong ROI through targeted process enhancements.

I managed complex program transitions with 100% timeline adherence, securing over $1M in revenue and improving forecasting accuracy by 20%. I implemented robust risk registers and live dashboards, which enhanced risk visibility, improved mitigation strategies by 40%, and led to a 98% stakeholder satisfaction rate.

My leadership in scaling operations doubled the team’s revenue within a year, largely driven by an efficient onboarding process I helped redesign—cutting ramp-up time by 35% through structured training and mentorship. Additionally, I authored more than 30 project charters and led RFP submissions to ensure alignment with client goals.

Thanks to proactive client engagement and operational excellence, I achieved an exceptional 6.85/7.0 Customer Satisfaction (CSAT) score, reflecting the high quality and consistency of project outcomes.

As an Operations Supervisor at FHI, I was entrusted with leading the ADUSA distribution center, where I managed a team of over 30 employees. My leadership significantly improved warehouse efficiency, boosted employee retention, and elevated team performance through hands-on guidance and a results-driven approach.

One of my key achievements was optimizing inventory management practices, which led to a 95% reduction in shrinkage. I implemented a culture of continuous improvement by standardizing cycle counts, analyzing variances, and providing daily stock level reports that supported proactive replenishment strategies for buyers.

As the site’s Subject Matter Expert (SME) on Manhattan Active WMS, I resolved 80% of system-related issues, ensuring seamless warehouse operations and reducing workflow disruptions. I also spearheaded a comprehensive Labor Management training program for 50 employees, which resulted in a 40% increase in productivity and a 95% boost in overall efficiency.

To drive accountability and performance, I established KPI-based frameworks that ensured 100% regulatory compliance while optimizing resource allocation. I led Corrective and Preventive Action (CAPA) processes and spearheaded continuous improvement initiatives, which cut operational errors by 80% and helped recover 90% of avoidable waste.

Additionally, I authored and updated key SOPs, improving process efficiency by 90%, and played a pivotal role in enhancing the customer experience to a 99% satisfaction rate. By leveraging data insights and presenting strategic recommendations to C-level leadership, I influenced key decisions that improved overall supply chain performance.

As an Operations Manager at FedEx Ground, I was responsible for overseeing the performance of 30+ package handlers across two shifts in one of the facility’s largest and busiest work areas. I successfully managed the efficient sorting, scanning, and loading of over 25,000 packages daily, while ensuring adherence to safety and quality standards.

Beyond floor operations, I took full ownership of critical administrative functions, including PTO approvals, termination documentation, and timecard accuracy—ensuring compliance and smooth workforce management. I also played a key role in optimizing WMS workflows, effectively directing package flow across dock doors and minimizing bottlenecks in real time.

My leadership led to a 99.5% scanning accuracy rate, reinforcing FedEx’s commitment to precision and customer trust. I initiated and led process improvement initiatives that streamlined operations and enhanced overall team performance, earning recognition from senior leadership.

To strengthen the customer experience, I empowered front-line employees with the tools and training to resolve inquiries at the point of contact. This hands-on approach directly contributed to a 90% improvement in customer satisfaction, while fostering a high-performance culture on the floor.

At Amazon Fulfillment Center in Windsor, CT, I rapidly progressed through multiple roles—beginning as a Sorter and advancing to a leadership position in Reverse Logistics—by consistently exceeding performance goals and driving operational efficiency.

As the lead for the Reverse Logistics department, I restructured and optimized over six critical process paths, improving throughput by 15% and significantly enhancing customer communication and satisfaction. My ability to lead under pressure was further demonstrated when I trained and mentored six new managers, overseeing a team of 50+ associates. Through strategic guidance and employee engagement, I improved team retention by 20%.

I authored SOPs for complex processes including OB Hazmat, STARS, and barcode attachment, reducing customer misses by 25% and boosting accuracy. I also played a key role in launching the Amazon FC AKC1 facility, where I trained over 10 associates in Outbound Problem Solving and WMS operations, ultimately reducing error rates by 30%.

Managing across multiple shifts, I optimized labor sharing and resource allocation, which led to an 18% gain in operational efficiency. By enhancing inventory tracking systems, I improved bin accuracy to 99.9%, which directly reduced missed shipments by 20%. I also took initiative to proactively resolve workflow disruptions, cutting downtime by 15% and strengthening team collaboration in Amazon’s high-paced, metrics-driven environment.

As a Tax Professional, I worked closely with individual and small business clients to prepare accurate and timely state and federal tax returns. I conducted detailed interviews to gather financial data related to income, deductions, and credits, ensuring full compliance with IRS regulations and maximizing potential refunds.

My responsibilities included reviewing client financial records to determine applicable tax forms, identifying opportunities for deductions, and tailoring each return to meet unique financial situations. In addition to preparation, I educated clients on effective tax-saving strategies, empowering them with knowledge to make informed financial decisions and reduce future liabilities.

Through a customer-first approach and strong attention to detail, I built lasting client relationships and contributed to repeat business year over year.